Co-escourting a group trip to Mexico, specifically Puerto Morelos, led to my first extended stay in the country (previously I’d only visited on a cruise ship). Prior to departure friends and family expressed their concerns to safety and security issues in traveling to Mexico. In the 5 days there, both on the resort and on the excursion, I can truly say that I never once felt “unsafe”. Frankly, I felt more uncomfortable, and distinctly less safe, while traveling in Jamaica, Barbados, and St. Lucia than I did during my time in Riviera Maya. Granted, I was in a highly tourist area, and maybe I’m more comfortable a traveler than I was several years ago.
Resort/Length of Stay: H10 Hotels – Ocean Coral & Turquesa/5days, 4nights,
Excursions: Isla Mujeres
Temperature: 80s and breezy
There were some lows to the stay, that I wasn’t expecting, mainly with the resort. The layout of the resort was nice and it was low season so not crowded. As a whole the service level was less than impressive (some of the bartenders were downright rude…not sure where they left their smiles at). Being in the service industry, I’m typically one to tip – however this trip no one earned a tip and even when I watched friends tip (and sometimes heavy) it didn’t make any difference in level of service. The food was beyond disappointing, the quality, the variety…it was akin to cheap fast food. The Mexican restaurant on property was really really bad – even the worst of “Mexican” restaurants in the states was better than what was on property. I wasn’t expecting it to be completely authentic (it is a tourist resort after all), however I was surprised at how “watered-down” the quality of food was. Water pressure in the room was sad, and there was no hot water … Finally, pay attention to the fine print. It is an all-inclusive, however if you want to utilize room service make sure it is during the posted hours or you will be charged (and be sure you have a room service menu in your room … one that wasn’t run off a copy machine that was running out of toner).
The decor of the resort overall was marginal and very random (keep an eye out for Spiderman, Michael Jordan, and Elvis and Marilyn statues). The resort is rated as a 5star, and I’d give it 4stars at best.
Now that we got the unpleasantness out of the way. Mike’s coffee shop is the best thing happening on the resort … open from 8am till 10pm you can get all the espresso, machiattos, cappuccinos, hot teas, etc that your little heart desires (and I did!). The hibachi restaurant was the best food hands down on the resort – fresh, well flavored and a good show. The breakfast buffet was decent – go to the omelet station …eat the bread (it is all fresh and good). The rooms are a good size and the bathrooms are roomy. If you aren’t 100% comfortable with your travel companion then I’d recommend getting comfortable or booking two rooms – the bathroom set up isn’t for everyone as there are doors on the toilet and shower but not the rest of the bathroom. The nightly entertainment was decent – there was a good show that showed the culture of Mexico in dance and traditional costumes, that was well done. The group services staff was excellent – anything needed in regards to handling the group (i.e. convention room set up, handling rooming issues, etc..was all handled very professionally). Also, hidden gem – hammocks! Find them and take a nap. The gym was also good – got in a good workout – dumbbells, treadmills, elliptical, bikes, barbells, and a circuit machine.
The excursion was a catamaran trip to Isla Mujeres – it was fun and I enjoyed it. The downside was there wasn’t nearly enough time snorkeling or stand-up paddle boarding but the mid-day sailing did allow you to see the sunset and enjoy a cool evening breeze on the sail back to dock – and the crew was exceptional.
I enjoyed my time on the beach, by the pool, in the ocean, and in the hammock. Now back to the ‘real world’.
p.s. I’ve been VERY impressed with Detroit International Airport. The entire set-up here is efficient and service oriented. I’m a fan!